Phayathai Jobs Sevice Experience Design Specialist Position at Advanced Info Service Public Company Limited (AIS)

Image Advanced Info Service Public Company Limited (AIS)
  • Job vacancies posted on: 10 months ago


Are you looking for job vacancies? Our company, Advanced Info Service Public Company Limited (AIS) is merrily inform you that we are hiring!

We need you to fill the position as Sevice Experience Design Specialist for our office.

This position requires a full time & permanent working hours system which domiciled in Phayathai and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Degree and experienced in the field of , a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ฿24,000 - ฿45,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company Advanced Info Service Public Company Limited (AIS)
Position Sevice Experience Design Specialist
Region Phayathai
Career Level Middle
Work Experience 4 years
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary THB 24.000
Maximum Salary THB 45.000

1. Service Design for New / Strategic Services

– Coordinate with Product owner and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customer, customer handling and FAQs

2. Service Design for Experience Enhancement

– Collect and study data to fine insights on Customer Paint Point and Top Complaints

– Initiates a new/enhance E2E service design, base on insights and company directions

– Conduct project feasibility and coordinate with related teams for developments

3. Customer Handling

– Reviews E2E Customer Handling from incidents caused by network or products / services, with product own. Plan and prepare readiness of touch points and communication.

4. Communication and Wording

– Craft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letter etc.


  • Bachelor’s or Master’s degree in marketing, business or related areas
  • At least 4 years experiences in Service Design or Customer Experience Management.
  • Understand scenarios of customer journeys and design E2E service design is advantage.
  • Able to work on projects and work with different teams.

Office/Company Address

Country Thailand
Region Bangkok
City Phayathai
Address AIS, 414 Phahonyothin Road, Samsen Nai, Phaya Thai, Bangkok 10400, Thailand
Map Google Map


  • E2E service design
  • Customer journey
  • Sevice Experience Design

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Company Description

AIS has operated as a telecommunications service provider for 29 years, starting in 1990 as a concessionaire endowed with the ability to utilize state frequencies under the 25-year Built-Transfer-Operate(BTO)

agreement. In 2010, the National Broadcast and Telecommunications Commission (NBTC) was established and began permitting frequency licenses in 2012, marking a major turning point for the telecommunications industry in Thailand.

The licensing scheme conforms to the global telecommunication regulation and supports fair competition as well as the development of new technologies such as 3G and 4G that better served the

needs of consumers.

AIS remains committed to its vision of being“To become the most-admired Digital Life Service Provider in Thailand”

Company Info

  • Industry: Telecommunication
  • Benefits & Others: Dental insurance, Life insurance, Medical insurance, Overtime pay, Performance bonus, Travel allowance, Work from home, Five-day work week, Flexible working hours
This vacancy is suitable for those of you who live in the following areas: Bangkok