Rajthevee Jobs Quality Assurance Specialist Position at AWP Services (Thailand) Co., Ltd.

Image AWP Services (Thailand) Co., Ltd.
  • Job vacancies posted on: 12 months ago

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We are open recruitment and happily inform you that we are looking for candidates to fill the position of Quality Assurance Specialist in our company, AWP Services (Thailand) Co., Ltd.. For candidates who reside in Rajthevee and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time & permanent system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields and possess a Degree or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from ฿24,000 - ฿45,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company AWP Services (Thailand) Co., Ltd.
Position Quality Assurance Specialist
Region Rajthevee
Career Level Entry Level
Work Experience 2 years
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary THB 24.000
Maximum Salary THB 45.000

Job Summary: As a key member of the Global Competence Centre of Asia Pacific, you will be part of an international and multicultural team, in charge of delivering World Class Travel insurance service to New Zealanders and International Customers. This role will be reporting to the Team leader, the QA Specialist is responsible for Quality Assurance for voice and non-voice activities in Insurance/Customer service and assistance fields

Key Responsibilities:

  • Build and maintain Quality Assurance activities for call and claims activities in alignment with GCC Standards and partner’s requirements.
  • Interpret and implement quality assurance standards and evaluate their adequacy
  • Analyze data to identify areas for improvement in the quality system
  • Provide effective feedback to agents, and leadership teams as required on opportunities to improve soft skills, efficiency, procedures, customer experience and provide constructive feedback and guidance to the platform
  • Facilitate calibration sessions to ensure expectations are being met and calibration is in alignment
  • Develop, recommend and monitor corrective and preventive actions to team leaders and management
  • Document internal quality assurance activities and provide feedback to relevant GCC parties
  • Collect and compile statistical quality data
  • Prepare reports to communicate outcomes of quality activities

Working Conditions:

  • Working hours: 40 hours / week between 5am to 5pm and possibility to evolve shift rotation: 2.30am-11.30am; 3.30am-12.30pm
  • Working days: Monday to Friday
  • New Zealand public holidays
  • Loss of public holidays vs. Thai calendar compensated by additional annual leaves
  • Location: Bangkok

Key Requirements:

  • Fluent English communication skills (TOEIC 850+)
  • Experienced in Quality Assurance or related field is highly desirable
  • Demonstrates a positive, professional mentality, attitude, business owner mentality while performing QA activities
  • Ability to work independently
  • Knowledge of tools, concepts and methodologies of Quality Assurance
  • Strong computer skills including Microsoft Office and databases
  • Knowledge of relevant regulatory requirement
  • Ability to interact effectively with all internal departments and representatives
  • Strong oral, written, influential communication skill

Office/Company Address

Country Thailand
Region Rajthevee
Map Google Map

Benefit

  • Analyze data
  • Quality Assurance Specialist
  • Develop, recommend and monitor corrective

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Company Description

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts

are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands:

Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our

customers around the world.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Company Info

  • Industry: Insurance/Pension Funding
  • Benefits & Others: Dental insurance, Medical insurance, Overtime pay, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Rajthevee