Klongtoey Jobs It Help Desk Officer Position at Minor Hotel Group Limited (MINT)

Image Minor Hotel Group Limited (MINT)
  • Job vacancies posted on: 7 months ago


Our company is currently seeking employees to fill the position as IT Help Desk Officer. For those of you who live in Klongtoey and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, Minor Hotel Group Limited (MINT), and able to work under full time & permanent system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of with a minimum degree of Degree, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of ฿24,000 - ฿45,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company Minor Hotel Group Limited (MINT)
Position It Help Desk Officer
Region Klongtoey
Career Level Entry Level
Work Experience N/A
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary THB 24.000
Maximum Salary THB 45.000

Main Responsibilities

  • Work closely with IT infrastructure team, IT core systems team to ensure changes was implemented according to required business and IT technical specifications and that procedures were followed for all production system change.
  • Work closely with user when the regular IT service request and incident happen.  to understand business impact and escalate as needed. Provide resolution that can be quickly to correct the issues.
  • Service as the1st line customers who need technical support – via telephone and email
  • Escalate unresolved call issues to 2nd tier or next level of support person
  • Troubleshoot basic network/systems and Minor core applications issues
  • Create documentation as needed for supported systems and applications


  • Bachelor’s or master’s degree in Computer Engineering, Telecommunication Engineering, Information Technology or related fields.
  • Welcome for newly graduated person.
  • 0 – 1 years’ experience with IT hardware, software, Azure and Microsoft and macOS
  • 0 – 1 years with customer focused business such as (Hotel, Food & Beverage, Retails)
  • Knowledge into hands-on experience with Windows/macOS environments.
  • Knowledge into Microsoft O365 applications used within the association.
  • Knowledge into basic networking and systems trouble the association.
  • Knowledge of some basic PowerShell or equivalent scripting.
  • Knowledge work in agile environment with tickets across IT Onsite and familiar team.
  • Perform endpoint troubleshooting using different diagnostic technics.
  • Perform quick resolution and excellent customer services.
  • Ability to customer focus and ability to communicate well with technical term requirement to line manager.

Office/Company Address

Country Thailand
Region Bangkok
City Klongtoey
Address Minor Hotels - Corporate Office, 12th Floor, 88 The PARQ Building, Ratchadaphisek Rd, Khlong Toei, Bangkok 10110, Thailand
Map Google Map


  • Serve as the first point of contact for customers
  • Direct unresolved issues to the next level
  • Knowledge into Microsoft O365 applications

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Company Description

The Minor Hotel Group Limited (MINT) is a Thailand-based hospitality group, the largest in Southeast Asia. It owns and manages over 250 hotels, resorts and serviced suites, with a focus on providing luxury and upscale experiences. MINT covers 14 countries in Asia, the Middle East and Europe, including Thailand, Vietnam, Myanmar, Laos, Cambodia, Indonesia, Maldives, Seychelles, Oman, Qatar, Saudi Arabia, the United Kingdom, Switzerland and Russia. The hotels it owns and operates include Marriott International, Anantara, AVANI, PER AQUUM, Oaks, NH Hotels and Tivoli, amongst others. MINT has recently diversified into the condominium and serviced residence segment and owns and manages the Arize and Ideo brand names. It also specializes in hotel representation and maintains the largest portfolio of third-party hotels in the region. In addition, MINT offers services such as forward contract hedging and foreign exchange trading.

Company Info

  • Industry: Hospitality/Catering
  • Benefits & Others: Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Bangkok