Prakanong Jobs Head Of Retails Business Position at Boutique Corporation Public Company Limited

Job Info

Company	Boutique Corporation Public Company Limited
Position	Head Of Retails Business
Region	Prakanong
Career Level	Senior
Work Experience	10 years
Qualification	Degree
Type of Work	Full Time
Minimum Salary	THB 24.000
Maximum Salary	THB 45.000

Job Summary:

 The Head of Retail Business is responsible for overseeing all aspects of the retail operations and driving the expansion of the organization’s retail footprint. This includes developing and implementing strategies to drive sales and profitability, managing the retail team, and identifying and securing new retail locations. The ideal candidate will have a strong background in retail management and expansion, a deep understanding of customer behavior and trends, and the ability to lead a team to success.

 Primary Responsibilities:

 Sales & Expansion

• Develop a strategic and structured business plan for the Properties covering all key components of operation from the revenue, and expenses, to the profit of the Properties.
• Develop and implement strategies to drive sales and profitability for the retail business and expansion
• Identify and secure new retail locations, including negotiating leases and coordinating store build-outs
• Develop, oversee, and execute sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
• Negotiate leases both new and renewals across all categories.
• Ensure proper tenant mix and zoning within the Properties in line with business strategy and market demand to achieve desired footfall.
• Develop and maintain a long-term beneficial relationship with all existing tenants to ensure continued and future business and ensure a smooth and positive relationship with tenants, agencies, and suppliers.
• Use diligent efforts to enforce leases in accordance with their terms and notify the Owner when it becomes aware of any default under any lease.
• Develop understanding and communicate relevant retail and office trends to management including sales and footfall forecasting & reporting and general issues.
• Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Follow up on the collection of outstanding money from tenants and implementation of contractual terms.

Budgeting & Reporting

• Prepare, review, and adjust financial budgets, systems, and processes and monitor performance against budget.
• Control budgets and optimize expenses
• Generate weekly, Monthly reports, Quarter Reviews, and AM reports (and other reports as may be required) and give a presentation as required by the Company.
• Prepare and present reports to senior management on the performance of the retail business and expansion, including sales, customer satisfaction, and other key metrics
• Ensure all the reports are submitted on time to Head Office (Boutique Corporation Public Company Limited) by taking ownership & coordinating with other departments

Marketing & Event

• Develop and implement marketing campaigns and brand strategies to achieve sales targets, from creative briefs through to analysis and recommendations. Develop individual marketing campaigns for retailers as required.
• Assess the effectiveness of the Properties website (if any) and implement content improvements and new features to meet online objectives. Manage and develop the e-newsletters from the website. Incorporate online activities with offline marketing promotions.
• Develop and upkeep the identity of the Properties.
• Responsible for all Public Relations of the Properties (if required), liaison with a PR agency, head office PR, and Corporate Communication team as well as other stakeholders.
• Propose ideas to improve provided services and event quality (NEW)
• Brainstorm ideas for new campaigns, and decorate the lobby according to various festivals in Thailand
• Co-ordinate tenants’ newsletters and look for methods to improve communication via other mediums.
• Develop marketing and annual event plans, and implement such plans approved by the Company.

Operations

• Ensure that retail stores (the “Properties”) are operating efficiently and delivering an exceptional customer experience
• Provide communication solutions for all events and guest service promotions which includes managing the internal guest literature package, which includes updating mall guides, directory boards, and general guest services literature.

Service & Maintenance

• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.
• Resolves complaints and demands of tenants and works to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.
• Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations.
• Prepare, Review, and administer contracts for the provision of property services such as cleaning, maintenance, and security services. Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
• Supervise all vendors related to maintenance and housekeeping personnel. Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
• Analyze periodically all service contracts to determine if alternative suppliers/contractors would be more cost-effective.
• Attend, plan, schedule, and coordinate the maintenance supervision of all ordinary and extraordinary repairs and alterations.  Establish and implement (or maintain) an existing preventive maintenance schedule for all equipment, building systems, grounds, facilities, and all roofs and parking lots that are the Owner’s responsibility to maintain.

Compliance

• Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
• Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
• Determine and certify the eligibility of prospective tenants, following government regulations.

 Employee Management & Internal Process

• Develop and implement approved procedures and systems across all functions in the Properties and the Company Head Office (Boutique Corporation Public Company Limited) to ensure smooth coordination/cooperation among various internal departments to facilitate business need and deliver positive customer and tenant experiences.
• Set policies and processes
• Manage the retail team, including training, and performance management
• Collaborate with other departments to ensure that the retail operations align with the organization’s goals and objectives
• Monitor industry trends and best practices in retail management to identify opportunities for process improvements and innovation

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Company Description

Company Info

• Industry: Property Development
• Benefits & Others: Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week