Prakanong Jobs Customer Support (thailand) Position at Avex Technology Limited

Key Responsibilities 

• Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account. 

• Understand customers’ support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy. Follow-up diligently and deliver a remarkable experience to customers. 

• Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels. 

• Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations. 

• Identify and communicate feedback from customers with the team for continuous improvement and solutions. 

• Constructs professional written reply, notifications and memorandum to customers as required in English and Thai. 

• Generate reports through CRM and perform data analysis as per required via Microsoft Excel. Capable of using basic formula are required. 

• No cold calling required. Attend only filtered incoming inquiries from our online platform. 

Are you the one? 

• Good command of Thailand & English in both written and verbal. 

• Customer-first mindset and keen to help people in solving their problems. 

• Attention to detail, committed to work and keen to learn. 

• Possess good communication skills, patience and persistent. 

• Possess good interpersonal skills and able to perform as a team player. 

• Organized and able to follow-up cases in a dedicated manner. Result orientated and willing to contribute to achieve team goal. 

• Capable of performing independently with minimal supervision. 

• Experience in customer services and/or credit in Financial industry will be an added advantage. 

• At least 1 year(s) of working experience in banking, insurance or financial brokerage industry with experience in customer supports or complaint handling. 

** Working shift hours

1. Day Shfit : Mon. – Fri. 09:30 – 18:30
2. Night Shift : Mon. – Fri. 14:00 – 23:00 ( 19:00 – 23:00 work at home )
3. Assign shift : Sat. 09:00 am – 13:00 pm ( Have OT )

** Working location closed to BTS Ekkamai 500 m.