Prakanong Jobs Customer Support Manager (pos) Position at LINE MAN Wongnai
- Job vacancies posted on: 7 months ago
We are currently looking for adequate candidates to fill the position of Customer Support Manager (POS). For candidates who reside in Prakanong and its surrounding areas, we are looking forward to hearing from you to join our team at LINE MAN Wongnai and willing to work in our office under full time & permanent working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of with a minimum .
We can give you a fairly competitive salary in the amount of ฿24,000 - ฿45,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
|Company||LINE MAN Wongnai|
|Position||Customer Support Manager (pos)|
|Type of Work||Full Time, Permanent|
|Minimum Salary||THB 24.000|
|Maximum Salary||THB 45.000|
About LINE MAN Wongnai
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
What you’ll Do:
- Work cross-functionally with business intelligence, key account management, business development, project mangement, and other teams as needed.
- Leverage analytics and data science teams for actionable insights, algorithms, test designs and model validation for POS improvement
- Analyzed vendor management programs and identified continuous improvement processes.
- Coordinate with third parties or in-house team for solution within SLA time
- Monthly plan and update progress
- Be able to identify key success factor and Result driven
- To structure a POS support team and monitor team member’s KPI within budget.
What you’ll Need:
- Can do attitude
- Excellent analytical and math skills
- Proven ability to build relationships, facilitate and negotiate across an organization
- Passionate about the customer and curious about customer behavior
- Strong background in customer research and analytics techniques, customer strategy, process improvement and performance management
- 5 year’s work experience in customer service, customer experience, operations or a related field would also be an advantage
- Intermediate level of google sheet and able to craft pitching deck for mgmt
- Experience in Salesforce (able to create reports/ dashboard)
- customer strategy, process improvement
- POS improvement
- Analyzed vendor management
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LINE MAN Wongnai, a merger of LINE MAN, Thailand’s No. 1 on-demand platform, and Wongnai, Thailand’s leading restaurant review and discovery platform, was announced in July 2020.
Committed to becoming the No. 1 food platform in Thailand by building the best end-to-end food ecosystem,
LINE MAN Wongnai brings together the full range of food-related services, including restaurant reviews, ordering and delivery services, other commuting services, and restaurant solutions
- Industry: Information Technology
- Benefits & Others: Dental insurance, Life insurance, Performance bonus, Work from home, Five-day work week, Flexible working hours