Rayong Jobs Customer Service Contact Position at Valeo Automotive (Thailand) Co., Ltd. (Ichikoh Industries)

Image Valeo Automotive (Thailand) Co., Ltd. (Ichikoh Industries)
  • Job vacancies posted on: 10 months ago


Are you looking for job vacancies? Our company, Valeo Automotive (Thailand) Co., Ltd. (Ichikoh Industries) is merrily inform you that we are hiring!

We need you to fill the position as Customer Service Contact for our office.

This position requires a full time & permanent working hours system which domiciled in Rayong and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Degree and experienced in the field of , a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ฿24,000 - ฿45,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company Valeo Automotive (Thailand) Co., Ltd. (Ichikoh Industries)
Position Customer Service Contact
Region Rayong
Career Level Entry Level
Work Experience 3 years
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary THB 24.000
Maximum Salary THB 45.000

Roles & Responsibilities:

  • Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:
  • Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system
  • Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer
  • If necessary, release picking lists for the Customers’ deliveries
  • Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached
  • Manage co-operation and logistics issues with logistics external platforms
  • Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans
  • Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…)
  • Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages
  • Prepare the Customs documentation required for exporting if need be
  • On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis)
  • Meet the Customer contacts on a regular basis (once a year for major Customers)
  • Make sure from the complete customer demand (date & quantity), that this demand will be met
  • Ensure the feasibility of the Customers’ programs internally MPS Manager (weekly)
  • Procurement and Scheduler (daily) and if necessary, negotiate the planned delivery dates upstream with the Customer
  • Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demand
  • Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation). Propose action plans to improve the service level
  • Identify the blocking points and plan appropriate quick actions to solve them
  • Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application
  • Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account; ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account


  • Bachelor’s degree in Engineering, Science, Supply chain management or related field
  • 2 years experience in Supply Chain Management in Automotive Industry
  • Customer Service and Material Planning experience are required
  • Good command of English

Office/Company Address

Country Thailand
Region Rayong
Address Valeo Automotive (Thailand) Co. Ltd., 54 Pluak Daeng, Pluak Daeng District, Rayong 21140, Thailand
Map Google Map


  • Domestic Customer Service
  • Manage Co-Operation and Logistics Issues
  • Manage All Demands for Products from Customers

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Company Description


ICHIKOH continues to consistently provide the best and safest vision products in harmony with the design aspects of each individual vehicle, The excellence of

the underlying technology is evidenced in thehigh praise and trust bestowed on the company from both domestic and overseas OEM manufacturers. Head lamps, rear combination lamps, door mirror etc. Locatedat Amata City,


Company Info

This vacancy is suitable for those of you who live in the following areas: Rayong