Thonburi Jobs Customer Service Agent Position at Minor Hotel Group Limited

Image Minor Hotel Group Limited
  • Job vacancies posted on: 12 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Service Agent. For those of you who live in Thonburi and its surrounding areas, we need you to then join our company office, Minor Hotel Group Limited, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of with at least , professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ฿24,000 - ฿45,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company Minor Hotel Group Limited
Position Customer Service Agent
Region Thonburi
Career Level
Work Experience -
Qualification
Type of Work Full Time
Minimum Salary THB 24.000
Maximum Salary THB 45.000
  • Able to think fast, find answers, and respond quickly to customers’ concern, issues and questions, all with a polite, empathic, and professional and manner. 
  • Excellent customer care and focus, ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. 
  • Attract customs by promoting our company positively, answering questions and addressing concerns as they arise. 
  • Recommend possible hotels to meet the customs’ needs 
  • Ability to learn and follow all customer service procedures and policies. 
  • Refer issue and questions to managers if necessary
  • Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel 
  • Take personal responsibility for driving up selling and cross selling
  • Strive to meet and go above personal and team targets, and goals. 
  • Aim for customer resolution and return 
  • Record, organize and file customer interactions and profile/account changes. 
  • Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
  • Able to close sell, up-sell and cross-sell on transient business. 
  • Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures. 
  • Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc. 
  • Able to gather information of group and/or event inquiry with necessary steps.
  • Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
  • Taking, amending and cancel reservation details as applicable. Confirming the method of payment. 
  • Ensure compliance to all security and safety standards on everyday basis.
  • Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy 
Qualifications
  • College degree in hotel management.
  • Previous experience in customer support, client services, sales or a related filed 
  • Able to concentrate on multiple problems at once
  • Personable and attentive 
  • Strong interpersonal skills
  • Strong verbal communicator
  • Customer-focused for positive customer experience and resolution 
  • Familiar with the software used to connect with customers and gather their information 
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Excellent time management and prioritization skills 
  • Familiar with the hotel operations available technology and all distribution channels.
  • Understand the dynamics of regional & local markets and local competitors.

Office/Company Address

Country Thailand
Region Bangkok
City Thonburi
Address Minor Hotels - Corporate Office, 12th Floor, 88 The PARQ Building, Ratchadaphisek Rd, Khlong Toei, Bangkok 10110, Thailand
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Benefit

  • Experience in Customer Support or Client Services
  • Strong Interpersonal Skills
  • Customer-focused

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Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara,

Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Company Info

  • Industry: Hospitality/Catering
  • Benefits & Others: Dental insurance, Medical insurance, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Bangkok